points by swanson 10 years ago

My hobby: role-playing how I would respond as the CEO if my company was getting skewered on HN. Here is my version!

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I am [not] the CEO over at IFTTT. We messed up. Big time.

Pinboard -- and other services developers love -- played an important role in our success thus far and we dropped the ball with the roll-out of our new platform. We have a shared incentive: to make channels work reliably for our end-users. To both stabilize existing channels and to allow new services to connect to IFTTT, we are publishing documention for a standard API that any new channels will need to conform to.

Going forward, we will be allowing existing channels to run on the legacy platform. Additionally, we will be reviewing our ToS to clarify out intent. We're not keen on legalese, but it is part of the game when doing integrations between third parties.

To maciej, I've reached out personally via email to apologize for the unclear messaging to our users. If you would like to give us a chance to make things right, we would be grateful and happy to help resolve any other outstanding issues.

Asparagirl 10 years ago

I think your hobby could be a MVP for the first CAaaS -- CEO Apologies As A Service.

(If you act fast, Theranos could be your first Enterprise customer.)

  • alanh 10 years ago

    Funny! Now for a business name... "Palms Up, Inc."? Or maybe just "Public Relations LLC."

lindentibbets 10 years ago

Damn, that is good! I have reached out to Maciej as well.

  • michaelmcmillan 10 years ago

    You do not seem like a very serious CEO.

    • nitrogen 10 years ago

      Being a "very serious CEO" isn't necessarily a good thing.

      • michaelmcmillan 10 years ago

        I'd say it is the only right way to act when you have been called out on sending scary legal contracts and bullying services into working for you for free.

flashman 10 years ago

Bookmarked so you can write the post if and when I mess something up. Big time.

pgrote 10 years ago

Bingo.

Is there a reason legacy support cannot occur? I haven't seen it addressed.

  • toyg 10 years ago

    Legacy support is work, and ifttt would rather not do it, of course!