To quote a HN user talking about another similar instance of a cloud service failing to support their customers:
> “You've got an additional problem though, which is that this tells us you have two support channels: one that doesn't work (i.e. yours, the one you built), and one that does (Twitter-shaming). The first channel represents how you act when no one's watching; the second, how you act when they are. Most people prefer to deal with people for whom those two are the same.”
not all heroes wear capes, but look at this person helping out on thanksgiving. this is both amazing and sad (that is necessary to do this to get help)
its nice on a personal level but a sign of how broken things are at GCP that an angel has to emerge from the clouds just at the last moment to save your livelihood? that is super creepy and not the way the information economy is supposed to work, in my opinion.
To quote a HN user talking about another similar instance of a cloud service failing to support their customers:
> “You've got an additional problem though, which is that this tells us you have two support channels: one that doesn't work (i.e. yours, the one you built), and one that does (Twitter-shaming). The first channel represents how you act when no one's watching; the second, how you act when they are. Most people prefer to deal with people for whom those two are the same.”
From: https://news.ycombinator.com/item?id=20066239
I just sent you an email, thank you, please let me know anything I can provide you in email to help.
not all heroes wear capes, but look at this person helping out on thanksgiving. this is both amazing and sad (that is necessary to do this to get help)
its nice on a personal level but a sign of how broken things are at GCP that an angel has to emerge from the clouds just at the last moment to save your livelihood? that is super creepy and not the way the information economy is supposed to work, in my opinion.
it is. this does not diminish the nice gesture though.