Oh, Claude.. You can't do this to me!
A few days ago, I decided to give Claude a try , so I created an account, verified my phone number, and successfully logged in. After a warm welcome from Claude and presenting myself, I entered my very first prompt, which reads: "What do you know about Hacker News?". I pressed ENTER, and after a second, it replied:
"Your account has been disabled after an automatic review of your recent activities that violate our Terms of Service. Please review our Terms of Service and Acceptable Use Policy for more information."
I contacted the support team, and after a day, they replied and redirected me to a Google Forms to fill, which I still didn't fill.
From Redditors at /r/ClaudeAI this seems to be a common bug. People have got accounts back upon contacting them and I saw one even without doing anything, after a while...
I very much miss an official comment on this though.
It's not exactly inspiring confidence to subscribe to a product you may randomly be locked out from, with no comment from the company behind it.
In lieu of an official comment: the fraud detection that we run on account signup was overly aggressive, especially in response to the massive attention we've seen/new shapes of attacks. We've tuned it down and unbanned a number of accounts. If you're still seeing issues with your account specifically let me know the account at bkrausz at anthropic.com and I'll dig into it.