You are completely misinformed here.
Railway had dedicated reps and everything. Even the number of the head. One of their railway company leads said so on X or their Discord during the outage.
They paid for everything you can pay for to get Google on the horn and ready because they are not a tiny company. Yet it was still terrible.
Spot on. This is the wrong takeaway. The account manager can't do anything to prevent the problem. They can only escalate, and that's what they did.
The right takeaway is you should not use Google Cloud because Google itself doesn't use Google Cloud for anything critical. I don't know how many times I've said this, but it clearly hasn't sunk in. A Googler once responded, "Well ackshually, Google Domains is built on Google Cloud." Google Domains isn't mission critical and has since been sold to Squarespace.