I tried repeatedly with several credit unions, with poor results. The final straw was the patelco hack that made the entire bank unavailable for over a week. In the aftermath they implanted crazy security measures where talking to a rep required 6 layers of increasingly invasive authentication. But... The hack was of the bank infrastructure. It had nothing to do with individualized fraud, all accounts were affected --it was just security theater. I went back to a major bank after that.
Although I’m 100% in favor of credit unions over megabanks, I would not count on most having remotely decent web or app experiences.
I tried repeatedly with several credit unions, with poor results. The final straw was the patelco hack that made the entire bank unavailable for over a week. In the aftermath they implanted crazy security measures where talking to a rep required 6 layers of increasingly invasive authentication. But... The hack was of the bank infrastructure. It had nothing to do with individualized fraud, all accounts were affected --it was just security theater. I went back to a major bank after that.
FWIW I use USAA, it’s a quasi-credit-union, and they’ve been great. But they’re also an outlier.