I signed up for OpenRouter, loaded it up with $25, and after running a test prompt immediately had my account suspended. There’s no way to talk to support, emails go nowhere, and their Discord is swarmed with people who also are getting no responses to anything.
I would recommend staying away from OpenRouter. No matter how good the service is, if anything does go wrong, you have no recourse and you lose every credit in your account. Ironically some of the few responses I actually saw in the Discord were doubling down on their “no refunds no matter what” policy.
They were just bought for $7B and rely on Discord?
God, that's a step up from AI support, which is so sad to type out loud.
take screenshots of the responses and do a chargeback.
Yeah their support is non-existent. It's actually mind-blowing that so many people use it.
Are there alternatives that don't slurp in the remaining unused credits every new month? OpenRouter credits carry to the next month up to a year so that's why I use it.
AWS Bedrock is good with billing and customer service, but they don't offer as many models.
I did get a response when sending to support@openrouter.ai about a year ago (complaining about some information claims), not about my account.
I emailed them a few days ago and the automated reply says to expect a week for a response. That wouldn’t be concerning except on Discord there are people begging for help after waiting multiple weeks.
That's crazy. Thanks for the heads up.
Thanks, might move our corporate accounts over to proxy billing now.