Matt, thanks for the explanation and acknowledging the fact that it is not a perfect (or even a good) system.
Lets say I was in the OP's position and I have legitimate reasons to believe that Google is at fault here and they banned my account by mistake - but after weeks of trying they didn't get back to me (I only received automated e-mail, which are vague at explaining what going on). Assuming that scenario, my best option to get someone noticed is to make a blog post and submit it on HN and/or e-mail you about it or hope that you will notice it here?
Surely, there are better way to handle this?
This is not the only case, there are literally 1000s of such stories for many years all over the blogoshphere and forums.